Terms & Conditions for Sugar Bay House, A St. Croix Vacation Villa Rental

Note: These Terms & Conditions apply only for bookings made directly with Sugar Bay House. For bookings made through an agent, the agent's Terms & Conditions will apply.

Payment Policy At This St. Croix Rental:

Payment Basics:

Rates indicated are per week and are based on a maximum limit of two persons per bedroom. (Infants and children under 2 who sleep in a crib are not included in this limit). Rates indicated do not include required payment of an 8% VI hotel tax. No damage deposit is required. However, any damage caused by your party during the course of your stay will be charged to the credit card on file after notifying you, of the amount of damage incurred. Minimum rental is 7 nights in High Season and 5 nights in Low Season. All rates are in US dollars. Rates are always subject to change.

Initial Payment:

Sugar Bay House will require an initial deposit of 50% of the total rent due to confirm your reservation. We will hold a reservation without receipt of a deposit for a maximum of 10 days. Failure to make this payment subjects your reservation to cancellation without notice. We accept MasterCard and Visa . Your deposit constitutes acceptance of these Terms and Conditions.

Payment Balance:

The remaining balance of the rent, including the VI Hotel Tax of 8%, is due 45 days prior to your arrival and will automatically be charged to the credit card we have on file at that time. We will notify you, upon receipt of your deposit, of the date that the remaining balance will be posted to your credit card.

Cancellation Policy:

There is no refund during High Season unless the property can be re-booked for the same rate and the same length of time. If the property can be rented under these conditions, 80% of the payment made will be refunded.
During the Low Season, if cancelled with less than 45 days notice, no payment is refunded unless the House can be rebooked for the same timeframe. If the House is rebooked 80% of the payment will be refunded. If cancelled with more than 45 days notice, 100% of the payment minus the transaction costs will be refunded. Transaction costs will be approximately 6% of the total amount already paid.
Refunds due to reductions in the total headcount originally booked will only be considered on a case-by-case basis when requested more than 45 days before your arrival. There are no refunds for late arrivals or premature departures, or no-shows within an arriving guest group.
We strongly suggest you purchase travel insurance to cover your costs in the event you are forced to cancel.

Damage Deposits:

Provided there is no breakage, damage, missing items, long distance calls charged to the House’s telephone, or extraordinary clean up, no additional damage related charges will be charged to the credit card on file. All normal utilities (except long distance phone calls or careless or extremely excessive use of Sugar Bay House’s water supply) are included in the rental price. You agree to pay Sugar Bay House the cleaning or replacement costs for all damages which may occur as a result of your occupancy, excluding normal wear and tear. Rearranging the furniture or removing items from the House is prohibited.

In the event, damage does occur, you will receive a letter and documents explaining any such charges.

Liability At This St. Croix Rental:

Sugar Bay House assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from the House. Transportation (including airlines, ferries, charter vessels, rental cars, and taxis) is supplied by providers who operate independently from Sugar Bay House. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers.

Furthermore, the Guest is responsible for Sugar Bay House during their occupancy, must lock the House’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. Guests must observe all cautions as given in our Villa Guide and / or by local contact people, including the Property Manager. Guests shall indemnify and hold harmless Sugar Bay House for any claims for personal injury or property damage arising for the vacation rental. Sugar Bay House reserves the right to refuse service or rental to anyone at their complete discretion.

Hurricane Policy At This St. Croix Rental:

In the event of a pending hurricane, all guests must vacate the House when instructed to do so by Sugar Bay House’s management. (Any unused rent and taxes will be refunded). It is the sole responsibility of the guest to secure other lodging or change airline tickets for an early departure.

No Pets At This St. Croix Rental:

Pets of any kind are not allowed.

Complaints and Maintenance At This St. Croix Rental:

Sugar Bay House will make every effort to keep the House and its inventory in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment will be made for unforeseen mechanical failures such as the supply of electricity, water, pool control or filtration systems, air conditioning, telephone, television or satellite service, appliances, etc. It is the Guest's obligation to report any problems or damage immediately to the Sugar Bay House Property Manager. No refunds will be granted unless there is a serious problem which causes the Guest extreme, undue discomfort or serious inconvenience that cannot be remedied in 24 hours.

Phone, Television, and Internet Services At This St. Croix Rental:

Sugar Bay House has a restriction on long-distance calls, so a credit or calling card or cell phone must be used.

Hi speed, wireless internet access is provided by Broadband VI, and television services are provided via satellite. Satellite-TV and internet services may be subject to interruption by periods of extreme weather, when the satellite signal simply cannot penetrate localized thunderstorms and other extreme weather events.

Check-in and Check-out Times At This St. Croix Rental:

Check-in times are: 3:00 pm; Checkout times are: 11:00 am. Check-in and checkout times are enforced to allow for necessary cleaning. If you require a later checkout time, check with the Property Manager during your stay to see if another group is arriving the day you leave. If not, a later stay may be accommodated at no charge.

Entry Into Sugar Bay House At This St. Croix Rental:

The Sugar Bay House Property Manager and/or pre-authorized repair personnel may enter Sugar Bay House to perform normal maintenance or specific repairs as necessary. All efforts will be made to inform you of their presence in advance, and to minimize interruption of your stay.

Illegal Drugs and Hazardous Materials At This St. Croix Rental:

Guests and members of his/her party shall not use or permit to be brought into the House any illegal substances, flammable fluids, explosives, or articles deemed hazardous to life, limb or property.

House Keys At This St. Croix Rental:

A Guest charge of $20 will be assessed for each set of lost or mishandled keys.

Capacity of This St. Croix Rental:

The total number of persons allowed in the House at any one time is restricted to the number of persons scheduled and paid for. Occupancy is based on a maximum of two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or be asked to vacate the House without refund.

Weddings and Events At This St. Croix Rental:

Sugar Bay House is available for weddings, family reunions, meetings and other functions: Events are limited to a maximum of 40 persons on the premises (but only a maximum of 8 persons may stay at the House overnight). For functions, the House rents at the maximum (7-8 person) seasonal rate, plus a surcharge of $1250 for holding the function at Sugar Bay House. No events may be held the day before departure, but must be scheduled earlier during your stay. All details and plans for your function, including a full list of outside personnel (caterers, wedding planning company and staff, etc.) must be fully disclosed in writing well before your arrival. Note that on-site parking is limited. Before event set-up and after-event cleaning and disassembly of Guest-provided tables, chairs, equipment, etc. remains the responsibility of the Guest. Use of materials that may damage or compromise the pool systems is strictly forbidden. Upon review, Sugar Bay House reserves the right to decline to rent for events at its discretion.

Smoking At This St. Croix Rental:

There is no smoking permitted anywhere within the House.

Assumption of Responsibility At This St. Croix Rental:

As the Renter, you are held responsible for the actions of all the members within your party at Sugar Bay House. This would include any persons that may be temporarily present on the premises, at your invitation and / or concurrence, during your stay.

Prevailing Law At This St. Croix Rental:

In any dispute arising out of this rental agreement, the laws of the United States Virgin Islands shall apply.

Binding Agreement At This St. Croix Rental:

This agreement becomes binding upon receipt of your rental deposit. Your sending payment constitutes your acceptance and agreement to these terms, conditions, limitations, and restrictions. If you have questions or problems with any of the preceding, please be sure to email or phone us.

Changes to Terms and Conditions At This St. Croix Rental:

All rates, details, and Terms and Conditions regarding Sugar Bay House are subject to change without prior notice.

For Additional Information At This St. Croix Rental:

For further detailed information about this St. Croix Vacation Villa Rental , please see our Villa Guide.

Thank you and enjoy your stay at our home!